CardPointe Integrated Terminal Clover Mini

Overview

The CardPointe Integrated Terminal Clover Mini provides a sleek and secure next-generation payment experience for your customers.

Device Features and Benefits

• Minimize your scope of PCI compliance with point-to-point encryption. Encrypted data traverses the Wi-Fi network using a secured connection (HTTPS over TLS 1.2).
• Accept all card-present payment methods, including EMV (chip), magnetic-stripe, and NFC (contactless).
• Accept card-not-present payments by manually entering card data.
• Provide receipts using the convenient built-in printer.
• Easily add devices to your existing integrations. See the CardPointe Integrated Terminal Developer Guide for Clover Terminals for more information.
• Enhance the customer experience with Clover accessories, like the Clover Mini Swivel stand.

Currently, CardPointe Integrated Terminal does not support tethered Clover Mini configurations.

What's New?Clover Mini 3The Clover Mini 3 is now available for CardPointe Integrated Terminal merchants.

The Mini 3 introduces an updated hardware design with a larger 8-inch display and a redesigned payment user interface.

Unlike the Clover Mini 2, the Mini 3 does not include a battery backup. The device must remain connected to a power source at all times.

Setting Up Your Device

The following topics provide requirements and instructions for setting up your device.

Network Requirements

The Clover Mini can connect to your network using both Ethernet and Wi-Fi. It is recommended that you connect the device to an Ethernet network to ensure a fast, stable connection.

Consider the following when configuring your network:

• The terminal device does not support the use of a TLS proxy for internet access. The device must have a direct connection from your network to the internet.
• Configure a DHCP IP address range to connect terminal devices to a dedicated subnet. Alternatively, use static IP addresses reserved for your devices.
• Configure a new WPA Wi-Fi network with password protection for the new device subnet.
• Optionally, restrict access to this network to specific MAC addresses or IP addresses.
• For additional security, you can restrict the services or ports allowed to communicate over the network.

Getting Started

Before you begin, ensure that you have your CoPilot equipment order email titled "Your CardPointe Terminal Order Has Shipped!" available. You will need the Registration Code included in the email to register the device.

Complete the following steps to get started with your new device:

1. Unbox the Clover Mini.
2. Set up the Clover Mini.
3. Register the Clover Mini.

Using Your Device

The CardPointe application is installed during the device setup and activation process.

The CardPointe app supports two modes of operation:

• Merchant Mode – The merchant-facing interface. In Merchant Mode, you can access the CardPointe Admin Panel to manage CardPointe application and terminal settings. You can also access Android device settings.
• Customer Mode – The customer-facing interface. In Customer Mode, the merchant or customer can use the device to submit a payment.

To switch from Customer Mode to Merchant Mode, tap all 4 corners of the touch screen simultaneously.

Launching the CardPointe App

From the CardPointe Launcher, tap the CardPointe icon to launch the CardPointe app and begin accepting payments. You can also launch the Settings app to modify Android device settings.

The CardPointe app initially launches in Merchant Mode and displays the Welcome screen.

• If the status displays Connected, the Clover Mini is connected and ready to accept payments.
• If the status displays Disconnected, the device is unable to communicate with the CardPointe Integrated Terminal service. Access the CardPointe Admin Panel to troubleshoot the network connection.

To begin accepting payments, tap the Customer Mode button.

To access the CardPointe Admin Panel and view or modify CardPointe application settings, tap the Admin Panel button.

Accepting Payments

To accept payments, the CardPointe Integrated Terminal Clover Mini must:

• Be connected to the CardPointe Integrated Terminal service
• Display a status of Connected
• Be operating in Customer Mode

Once the CardPointe application is in Customer Mode, your POS software sends and receives data using the CardPointe Integrated Terminal API.

The Clover Mini must be in Customer Mode to accept payments. The device cannot communicate with your POS software while Merchant Mode is enabled.

It is strongly recommended that the device remain in Customer Mode during normal operation.

You can enable the Lock Customer Mode option to automatically launch the CardPointe application in Customer Mode. See Using the CardPointe Application in Merchant Mode for more information.

Using the CardPointe Integrated Terminal Application in Merchant Mode

The CardPointe application initially launches in Merchant Mode. Merchant Mode provides access to the CardPointe Admin Panel, a merchant-facing interface used to configure and troubleshoot the CardPointe application.

To switch to Merchant Mode from Customer Mode, tap all 4 corners of the touch screen simultaneously.

CardPointe Admin Panel

The CardPointe Admin Panel provides access to the following information:

Support

The following topics provide support and troubleshooting information for common issues you may encounter.

For equipment orders or additional assistance, contact CardPointe Support:

Phone: 1-877-828-0720
Email: cardpointesupport@cardconnect.com

Device Registration Issues

If you encounter an issue registering the device, first ensure that the device is connected to the network. For network troubleshooting information, see Network Connectivity Issues.

If you receive one of the following error messages while attempting to register the device, follow the steps below to resolve the issue.

Order not valid for terminal

Ensure that you entered the correct registration code during device registration.

Check your Welcome Email to verify the registration code. If you no longer have access to the Welcome Email, contact CardPointe Support for assistance recovering your registration code.

Terminal already registered

This error can occur if the device was previously registered, reset to factory settings, and is now being registered again. In this case, the device must be reinitialized.

Complete the following steps:

1. On the Registration Failed screen, tap Retry to return to the Terminal Registration screen.
2. On the Terminal Registration screen, tap Go to Reinit at the bottom of the screen to access the Terminal Reinitialization screen.
3. Contact CardPointe Support to obtain a reinitialization key.
4. On the Terminal Reinitialization screen, enter the reinitialization key.

If you receive any other error messages, contact CardPointe Support for assistance.

Network Connectivity Issues

If the device is experiencing network connectivity issues, complete the following steps to troubleshoot the connection:

1. If the CardPointe app is in Customer Mode, tap all 4 corners of the touch screen simultaneously to switch to Merchant Mode.
2. In Merchant Mode, tap the Admin Panel button on the Welcome screen.
3. On the Admin Panel, tap Internet Connection to view the network connection status and properties.
4. To modify or reconfigure the network settings, tap Advanced Configuration to access the Android device network settings.

Receipt Printer Issues

If the receipt printer is not functioning, complete the following steps to troubleshoot the issue:

1. Verify that the device is not out of paper and that the paper roll is installed correctly.
2. Verify that the device is connected to the hub and that the hub is connected to a power source.
3. Restart the device.

Locking Customer Mode

When the Lock Customer Mode option is enabled, the CardPointe app automatically launches in Customer Mode.

It is recommended that you enable Lock Customer Mode to ensure that the device remains in Customer Mode and connected to your POS application during normal operation.

To enable or disable Lock Customer Mode, complete the following steps:

1. If the CardPointe app is in Customer Mode, tap all 4 corners of the touch screen simultaneously to switch to Merchant Mode.
2. In Merchant Mode, tap the Admin Panel button on the Welcome screen.
3. On the Admin Panel, tap the Lock Customer Mode toggle to enable or disable the option.’

Switching Between Customer Mode and Merchant Mode

The CardPointe app supports two modes of operation: Customer Mode and Merchant Mode.

To switch between modes, complete the following steps:

• To switch from Customer Mode to Merchant Mode, tap all 4 corners of the touch screen simultaneously.
• To switch from Merchant Mode to Customer Mode, tap the Customer Mode button on the Welcome screen.

Reinitializing a Device After a Factory Reset

If you perform a factory reset on the Clover Mini, you will be prompted to register the device before launching the CardPointe app.

In this case, the device must be reinitialized.

Complete the following steps:

1. On the Terminal Registration screen, tap Go to Reinit at the bottom of the screen to access the Terminal Reinitialization screen.
2. Contact CardPointe Support to obtain a reinitialization key.
3. On the Terminal Reinitialization screen, enter the reinitialization key.