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Ingenico Desk2600 with Desk1600 PIN PAD


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The Cardpointe Retail Terminal is a standalone payment solution that does not require a point-of-sale (POS) system or complex software integration. It can be set up with a power source and a wired internet connection, allowing businesses to quickly begin accepting payments. All transactions are protected with PCI-certified point-to-point encryption (P2PE) and CardPointe’s tokenization technology to help keep payment data secure.


Benefits


The CardPointe Retail Terminal is designed to provide businesses with a secure and flexible payment solution. It supports all major card-present payment methods, including swiped (MSR), dipped (EMV), tapped (NFC), and manually entered payment cards.

Additional benefits include:

  • Advanced security through PCI-certified point-to-point encryption and tokenization technology
  • Real time access to transaction reporting,batch activity, and funding information through Cardpointe web portal and mobile app
  • Tip adjustment and server ID functionality for restaurants, deli, spa, and other service based businesses
  • Interchange optimization to help qualify eligible Level 2 and Level 3 transactions for lower processing rates
  • Automatic software updates to ensure the terminal remains current with the latest features and enhancements
  • Compatibility with customer-facing PIN pad for accepting PIN debit transactions.


CardPointe Reporting & Virtual Terminal


The CardPointe Web application and CardPointe Mobile app connect directly to the CardPointe gateway, providing access to transaction information and account management tools from virtually anywhere. These tools allow users to review transaction activity,manage customer profiles, process payments, and issue refunds through the virtual terminal when a physical terminal is unavailable.


Real Time Transaction Reporting


The CardPointe platform provides access to detailed transaction and account information, including:

  • Transaction history and transaction details
  • Search and filtering options based on criteria such as date, location, amount, and card number
  • Custom report creation using saved filters
  • Batch and funding status information
  • Monthly statements and account records

Virtual Terminal Features


The Virtual Terminal allows users to manage transactions and customer information from a desktop or mobile device.


Features include:

  • Capturing, voiding, and refunding transactions
  • Creating and managing customer profiles
  • Setting up recurring billing plans for customers


What’s New


Version 4.0.2 of the CardPointe Retail Terminal application includes several updates designed to improve usability and transaction processing.


Menu Updates

The keypad shortcuts used to access certain terminal functions have been updated:

  • Tip adjust/search moved from key 5 to key 4
  • Close Batch moved from key 6 to key 5
  • Other moved from key 7 to key 6

Improved Decline and Timeout Handling

The terminal now provides enhanced handling for declined transactions and communication timeouts with the CardPointe Gateway. If the terminal does not receive a response from a Gateway, a “please retry” message is displayed and the original transaction attempt is automatically voided.


Voice Authorizations No Longer Supported

Voice authorizations are no longer supported on the terminal. If a transaction requires contacting the card issuer, the cardholder should be asked to provide an alternative payment method.



New Terminal and PIN Pad Availability

The Desk/2600 CardPointe Retail Terminal and Desk/1600 PIN Pad are now available. These devices replace the Desk/3500,Desk 5000, and the Desk/1500 models,which have reached end-of-life and are no longer available for new orders.


Setting up the CardPointe Retail Terminal

The following steps provide instructions for setting up and connecting the Desk/2600 CardPointe Retail Terminal.


What’s Included

  • Ingenico Desk/2600 terminal
  • Ingenico Magic Box Connector Hub
  • USB-C power adaptor
  • USB-C POS Data Cable
  • Ethernet Cable

Connecting the Terminal

  1. Flip the terminal over and remove the trap door
  2. Connect the USB-C POS data cable and route the cable along the side of the device
  3. Replace the trap door
  4. Connect the USB-C POS data cable to the magic box port labeled POS. Connect the USB-C power adaptor to the magic box port
  5. Connect the Ethernet cable to the magic box port labeled ETH
  6. Install the Magic Box base/USB-C connector clamp
  7. Connect the Ethernet cable to your network appliance and connect the power supply to a power outlet.
  8. The terminal should power on and connect

Confirming Connectivity

The CardPointe Terminal displays a network status icon in the top-left corner of the screen:

  • The icon displays as white when disconnected from the network
  • The icon displays as green when connected to the network

Checking Network Settings

To check the current network settings:

  1. Press .,#* on the keypad to access the Admin Menu
  2. Press 4 for Setup Menu
  3. Press 2 for Communications
  4. Press 3 for Ethernet
  5. Press 1 for Current Setup
  6. The current network settings are displayed on the screen

Default Terminal Configuration

The terminal supports several optional features.The table below outlines the available configuration options and their default settings



Configuration Option

Default Setting

Description

Last 4 Verification (Swipe)

Off

When enabled, the terminal prompts you to enter the last 4 digits of the card number when processing a swipe (MSR) transaction.

Receipt (Customer Copy) Prompt

Enabled for all transactions

When enabled, the terminal prompts you to select whether or not to print a receipt copy for the customer.

PO Prompt

Off

When enabled, the terminal prompts you to enter a purchase order (P.O.) number.

Invoice Prompt

Off

When enabled, the terminal prompts you to enter an invoice number.

Auto Batch Close

Set for 9:50 PM Eastern Time

The time at which the terminal's daily batches will close for settlement.

Pass Terminal Prompt*

Off

Allows you to pass the terminal to the cardholder for input (for example, to confirm a sale amount and tap an NFC payment card or device).


When enabled, you enter a sale amount, and the terminal prompts you to pass the terminal to the customer. The customer must then press the green enter button to accept the sale amount, and is then prompted to swipe/ insert, or tap the payment card. The customer is then prompted to pass the terminal back to you.

AVS Verification*

Off

Enables the Address Verification System (AVS) check.


When enabled, the terminal prompts for the cardholder's zip code.

CVV Verification*

Off

Enables the Card Verification Value (CVV) check.


When enabled, the terminal prompts for the CVV number found on the back of the card.




* THESE SETTINGS ARE NOT CONFIGURABLE ON THE DEVICE AND MUST BE UPDATED THROUGH SUPPORT


Setting Up the PIN Pad

The following information explains how to pair a Desk/1600 PIN Pad with a Desk/2600 Terminal


Benefits

The Desk/1600 PIN Pad serves as a secure,encrypted extension of the terminal and provides the following benefits:

  • Customer facing interface for completing transactions
  • Compatible with both credit and PIN debit transactions
  • Supports contactless payments, including Apple Pay, Google Pay, and contactless cards

What’s Included

  • Ingenico Desk/1600 PIN Pad
  • Ingenico PIN Pad Data Cable (USB)

Important : The terminal must be disconnected from power before connecting the PIN Pad


Connecting the PIN Pad

  1. Disconnect the terminal from the power source
  2. Connect the 90-degree end of the PIN Pad USB cable to the USB port labeled USB Host on the magic box
  3. Turn over the PIN Pad and slide the USB port lock aside to access the USB Port
  4. Connect the USB cable to the PIN Pad and slide the USB port lock closed to secure the cable
  5. Reconnect power to the terminal and allow the terminal to connect to the PIN Pad
  6. The terminal and PIN Pad will power cycle and are ready to use when the CardPointe background screen is displayed



Using the Terminal


Running a sale (Retail)

  1. Press 1 for sale
  2. Press 1 for Credit or 2 for Debit ( if enabled)
  3. Enter the sale amount and press enter
  4. Swipe, insert, tap, or key in the customer’s card
  5. If prompted to enter a PIN, ask the customer to enter their PIN on the terminal or the external PIN Pad
  6. optionally , press 2 to print a customer copy of the receipt

Adding a server (Resturant)

  1. Press .,#* for the Admin Menu
  2. Press 2 for the Server Menu
  3. Press 1 for Add ID
  4. Enter a Server ID and press Enter
  5. Press 1 to exit or press 2 to enter another Server ID

Running a Sale (Resturant)


  1. Press 1 for Sale
  2. Press 1 for Credit or 2 for Debit (if enabled)
  3. Enter the Server ID and press Enter
  4. Enter the sale amount and press Enter
  5. Ask the customer to follow the remaining prompts on the terminal or PIN Pad
    1. The customer is prompted to confirm the amount
    2. The customer is prompted to select a tip option
    3. If a tip is included, the customer is prompted to confirm the final amount
    4. The customer swipes, insert, or tap a payment card
    5. The customer may be prompted to enter a PIN or press Enter to bypass
  6. Optionally, press 2 to print a customer copy of the receipt

Performing a Tip Adjustment (Restaurant)

Tip adjust is disabled for terminals that tip at the time of sale

  1. Press 4 to Tip Adjust
  2. Press 5 to search by card number, or choose a different search option
  3. Enter the last 4 digits of the card number and press Enter, or swipe the card
  4. Secret the transaction you want to adjust and press Enter
  5. Enter the tip amount and press Enter
  6. Press Enter to confirm
  7. Press 1 to exit, or press 2 to perform another tip adjustment

Returning/Refunding a Transaction

  1. Press 2 for Return.
  2. Press 1 for Credit.
  3. Enter the refund amount and press Enter.
  4. Swipe, insert, tap, or key in the customer's card.
  5. Optionally, press 2 to print a customer receipt.

Voiding a Transaction

  1. Press 3 for Void.
  2. Press 1 to select No for Void Pre-Auth.
  3. Press 5 to search by card number, or choose a different search option.
  4. Enter the last 4 digits of the card number and press Enter, or swipe the card.
  5. Press 2 to confirm.
  6. Optionally, press 2 to print a customer receipt.

Reprinting a Receipt

  1. Press 6 for Other.
  2. Press 3 for Reprint.
  3. Press 1 for Last Receipt or press 2 to search for a transaction.
    Last Receipt
    Press 1 for Merchant Copy, press 2 for Customer Copy, or press 3 for Both.
    Search for a Transaction
    1. Press 1 to select No for Reprint Pre-Auth.
    2. Press 5 to search by card number, or choose another search option.
    3. Enter the last 4 digits of the card number and press Enter, or swipe the card.
    4. Select the transaction to reprint and press Enter.
    5. Press 1 for Merchant Copy, press 2 for Customer Copy, or press 3 for Both.

Printing a Report

  1. Press .,#* for the Admin Menu.
  2. Press 1 for the Reports Menu.
  3. Select a report and any additional options.
  4. Press 1 to print the report, or press 2 to view the report on the terminal.

Manually Close and Settle a Batch

At the end of a shift or business day, you can manually close and settle the open batch.To manually close and settle a batch, do the following:

  1. Press 5 for Settlement.
  2. Press 2 to close the batch and deposit funds.
  3. Press 2 to print a report, or wait 15 seconds for it to print automatically.

TROUBLESHOOTING

Manually Updating Your CardPointe Terminal

Your CardPointe Retail Terminal is configured to automatically check for updates on monthly basis. If necessary, you can force an update of your terminal by following the steps below:

Updating requires the current batch to be closed and submitted for settlement. Press 5 to close the batch and settle your transactions, or perform the update after the batch closes automatically.

  1. Press .,#* to access the Admin Menu.
  2. Press 5 to select Maintenance.
  3. Press 1 for Download.
  4. Press 2 to Start download.
    The terminal will download and install the update, displaying several messages during the process. When the terminal reboots and returns to the CardPointe home screen, it is ready for use.

Checking Your Device’s Firmware Version

  1. Restart your terminal by pressing and holding the .,#* and yellow buttons simultaneously until the 'Reboot in Progress' message is displayed.
  2. The terminal will display several messages during the reboot. The Package Version screen will list your current firmware as the App version:
    Base: CM
  3. N-1441PatchGHb99-1607
    Goal: 12.46
    App: CCN 4.0.2 0030