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Ingenico Link 2500 LE User Guide

Overview

The Ingenico Link/2500 LE is a lightweight, Wi-Fi-enabled payment device designed for accepting payments on the go. Similar to the iSMP4, the Link/2500 LE supports MSR (magnetic stripe), EMV (chip), and NFC (contactless) payments, while offering improved battery life for extended use between charges.

Connected directly to your point-of-sale system through a Wi-Fi connection, the Link/2500 LE secures transactions using EMV technology and point-to-point encryption (P2PE), helping keep transactions secure and PCI compliant.

This guide provides an overview of the Link/2500 LE, along with information for ordering, setting up, configuring, and troubleshooting the device. For detailed integration information, refer to the CardPointe Integrated Terminal API.

Benefits and Features

By integrating the Link/2500 LE with your CardPointe Integrated Terminal P2PE solution, you can:

  • Minimize your PCI compliance scope with point-to-point encryption. The device encrypts sensitive card data and transmits it over a secure HTTPS connection.
  • Process payments using a Wi-Fi connection.
  • Accept all payment types, including MSR (magnetic swipe), EMV (chip), and NFC (contactless).
  • Easily add devices without making changes to your existing integrations.
Supported Connection Types

The Link/2500 LE requires a connection to a password-protected Wi-Fi network. Bluetooth and certificate-based authentication are not currently supported.

The Link/2500 LE uses the WPA-PSK security protocol for Wi-Fi authentication. WPA-PSK (Wi-Fi Protected Access II Pre-Shared Key) requires a network name (SSID) and password (WPA-PSK) to connect the device to your network.

See Configuring the Link/2500 LE Wi-Fi Settings for additional information.

Secure Network Configuration Best Practices

Consider the following recommendations when configuring your network:

  • Configure a DHCP IP address range to connect terminal devices to a dedicated subnet. Alternatively, use static IP addresses reserved for the devices.
  • Configure a WPA-protected Wi-Fi network that requires a password. Optionally, access can be restricted to specific MAC addresses or IP addresses. For additional security, you can restrict the services and ports allowed to communicate across the network.
Ordering a Link/2500 LE Device

To order a Link/2500 LE device, contact your account manager.

Setting Up the Link/2500 LE

The following sections provide information for getting started with the Link/2500 LE.

Before configuring the device, ensure that it is fully charged. Failure to fully charge the device before first use may result in the loss of data stored in device memory.

The initial charging time is approximately 4 hours.

What's in the Box?

The Link/2500 LE includes:

  • Wall charger
  • Spare USB-C cable
Entering Text Using the Multi-Tap Method

The multi-tap method allows you to enter numbers and letters using the keypad.

Each number key represents a set of letters. The first key press enters the number, while additional key presses cycle through the associated letters.

For example:

  • Press 2 once to enter the number 2
  • Press 2 twice to enter lowercase a
  • Press 2 three times to enter lowercase b
  • Press 2 four times to enter lowercase c
  • Press 2 five times to enter capital A
  • Press 2 six times to enter capital B
  • Press 2 seven times to enter capital C
Entering Text Using the On-Screen Keyboard

Some text fields provide an on-screen keyboard or number pad.

Use the navigation buttons (F1, F2, F3, and F4) to highlight the desired character, then press O (green button) to enter it into the text field.

Accessing and Navigating the Admin Menu

The Admin Menu provides access to:

  • Settings
  • Configuration
  • Change Menu Password
  • Restart Terminal
Accessing the Admin Menu
  1. Press F and enter the default password CCMerchant using the multi-tap method.
  2. Press O (green button) to confirm the password and access the Admin Menu.
Navigating the Admin Menu
  • Press F1 to navigate left.
  • Press F2 to navigate down.
  • Press F3 to navigate up.
  • Press F4 to navigate right.
  • Press O (green button) to select.
  • Press < (yellow button) to clear.
  • Press X (red button) to cancel or return to the main menu.
Changing the Admin Menu Password
  1. Access the Admin Menu.
  2. Press F2 to scroll down and select Change Menu Password.
  3. Enter the new password using the multi-tap method.
  4. Press O (green button) when finished.

When complete, the device displays Menu password changed.

Exercise caution when changing the password and store it in a secure location.

This password cannot be reset remotely. If the password is forgotten or lost, access to the Admin Menu will no longer be available and the terminal will need to be replaced.

Configuring the Link/2500 LE Wi-Fi Settings

When the Link/2500 LE powers on for the first time, the device displays Disconnected. This indicates that the device is not connected to the internet and cannot communicate with your software.

Connecting to a Wi-Fi Network

To scan for and connect to a Wi-Fi network:

  1. Access the Admin Menu.
  2. Press F2 to scroll down and highlight WiFi Properties.
  3. Press O (green button) to select WiFi Properties.
  4. Press O (green button) to select Scan for Networks.
  5. Wait for the scan to complete. A progress bar displays during the scan, and a list of available Wi-Fi networks appears when finished.
  6. Press F2 to scroll through the list and press O (green button) to select the desired Wi-Fi network.
  7. Enter the Wi-Fi password using either the multi-tap method or the on-screen keyboard, then press O (green button).
  8. The device displays Profile for created.
  9. Press O (green button) to acknowledge the message.
  10. The Link/2500 LE displays a message indicating that a restart is required and then automatically restarts.
  11. After restarting, the device connects to the Wi-Fi network and displays Connected at the bottom of the screen when ready for use.

If the device does not restart automatically, press and hold the .,#* and < (yellow) keys simultaneously to manually reboot the device.

Manually Adding a Wi-Fi Profile

If the Link/2500 LE cannot detect or successfully connect to a network, or if you prefer to manually configure a connection, complete the following steps:

  1. Access the Admin Menu.
  2. Press F2 to scroll down and highlight WiFi Properties.
  3. Press O (green button) to select WiFi Properties.
  4. Press F2 to scroll down and press O (green button) to select Add WiFi Profile.
  5. Enter the Wi-Fi network name using the multi-tap method and press O (green button).
  6. The device displays the network name. Press O (green button) to accept the name, or press X (red button) to return to the previous menu.
  7. Enter the Wi-Fi password using the multi-tap method or the on-screen keyboard and press O (green button) when finished.
  8. The device displays Profile for created.
  9. Press O (green button) to acknowledge the message.
  10. The Link/2500 LE displays a message indicating that a restart is required and then automatically restarts.
  11. After restarting, the device connects to the Wi-Fi network and displays Connected at the bottom of the screen when ready for use.

If the device still displays Disconnected, check the Wi-Fi connection status. If additional troubleshooting is required, contact CardPointe Support.

Deleting a Wi-Fi Profile

If a Wi-Fi network name was entered incorrectly or the device needs to connect to a different network, delete the existing Wi-Fi profile using the following steps:

  1. Access the Admin Menu.
  2. Press F2 to scroll down and highlight WiFi Properties.
  3. Press O (green button) to select WiFi Properties.
  4. Press F2 to scroll down and highlight Delete WiFi Profile.
  5. Press O (green button) to select Delete WiFi Profile.
  6. Press O (green button) to select the Wi-Fi profile to delete.
  7. The device displays Profile deleted.
  8. Press O (green button) to acknowledge the message.
Setting a Static IP Address

Setting a static IP address is optional. In most cases, the device automatically receives an IP address when connecting to a network.

To manually configure network settings:

  1. Access the Admin Menu.
  2. Press F2 to scroll down and press O (green button) to select Configuration.
  3. Press F2 to scroll down and press O (green button) to select IP Settings.
  4. Press F2 to scroll down and press O (green button) to select Configure IP.
  5. Press F2 to scroll down and press O (green button) to select Static IP.
  6. Enter the Static IP Address and press O (green button).
  7. Enter the Network Mask and press O (green button).
  8. Enter the Gateway Address and press O (green button).
  9. Enter DNS Address 1 and press O (green button).
  10. Enter DNS Address 2 and press O (green button).

The device displays Updating IP configuration and restarting terminal, then restarts using the new static network configuration.

When the device reconnects to the Wi-Fi network, it displays Connected and is ready for use.

To restore the default network configuration, repeat the steps above and select DHCP from the Select IP Protocol screen in step 5.

Configuring Device Beep Settings

The Beep menu allows temporary adjustment of the device beep volume, pitch, and duration.

Note: This feature is intended for testing purposes only. To permanently change the device beep settings, note the preferred settings and contact CardPointe Support.

  1. Access the Admin Menu.
  2. Press O (green button) to select Settings.
  3. Press the down arrow and press O (green button) to select Beep.
  4. Enter a value for Frequency (Hz) using the keypad.
  5. Press the down arrow and enter values for Volume, Time On (ms), and Time Off (ms).

Parameter Name

Default

Range

Description

Frequency (Hz)

100

20–20,000

Controls the pitch of the beep

Volume

100

1–100

Controls the volume as a percentage

Time On (ms)

250

10–5,000

Controls the length of each beep

Time Off (ms)

250

10–5,000

Controls the time between beeps

  1. Press O (green button) when finished.

The terminal displays Beep parameters have been updated and beeps several times to confirm the new settings.

Troubleshooting the Link/2500 LE

The following sections provide troubleshooting information for common Link/2500 LE device issues.

Checking the Wi-Fi Connection Status

To view the current Wi-Fi connection status:

  1. Access the Admin Menu.
  2. Press F2 to scroll down and highlight WiFi Properties.
  3. Press O (green button) to select WiFi Properties.
  4. Press F2 to scroll down and select Connection Status.

The current connection status is displayed on the screen.

Restarting the Link/2500 LE

To force the Link/2500 LE to restart, press and hold the .,#* key and the < (yellow key) simultaneously until the device restarts.

Checking Your Device's Firmware Version

To view the firmware version currently installed on the device:

  1. Access the Admin Menu.
  2. Press O (green button) to select Settings.
  3. Press O (green button) to select Version.

The current firmware version is displayed on the screen.

Press X (red button) to return to the previous menu.

Contacting Support

CardPointe Support is available to assist with device setup, troubleshooting, and other support needs.

Before contacting support, have the following information available:

  • Merchant ID
  • Device hardware serial number (HSN)
  • Any error messages or issues encountered on the device

The HSN can be found at the top of the device display. Having this information available can help expedite the troubleshooting process.